Set up an Individual in Custody Phone Account

Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL. Funds for the previous provider, Legacy Communications, will no longer be accepted for individual in custody phone call payments. All Legacy Communications customers may request a refund by calling 1-800-356-8390.

To ensure a seamless transition between providers, members of the public wishing to receive calls from a individual in custody are encouraged to set up pre-paid accounts to their home, cell phone or international telephone number. These accounts will be used to pay for individual in custody phone calls. Money may be added to these accounts beginning 9/22/21.

Information on the new phone provider and the types of accounts offered may be found here.

Information on how to set up a prepaid account may be found at

Questions may be directed to GTL’s 24/7 friends and family call center at 1-877-650-4249.

GTL Inmate Communications Calling Rates:

  • Local $0.05 Per Minute
  • Intrastate $0.05 Per Minute
  • Interstate $0.05 Per Minute
  • International (Mexico & Canada) $0.08 Per Minute
  • International (All Others) $0.13 Per Minute