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Legacy Individual in Custody Communications

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Beginning June 13, 2019,  Cook County Jail will have a new service provider for individual in custody phone calls called Legacy Individual in Custody Communications. Funds for the previous provider, Securus, will no longer be accepted for individual in custody phone call payments. Securus prepaid account balances must be used by June 13, 2019.

To ensure a seamless transition between providers, members of the public wishing to receive calls from an individual in custody are encouraged to set up pre-paid accounts to their home, cell phone, or international telephone number. These accounts will be used to pay for an individual in custody’s phone calls made to a specific number. Money may be added to these accounts beginning June 7.

After June 13, the public may also deposit money to an individual in custody’s prepaid, cardless debit calling account. These funds may be used by an individual in custody to call any number.

Information on how to set up a prepaid account may be found at

Questions may be directed to Legacy’s 24/7 friends and family call center at 1-800-356-8390

Legacy Individual in Custody Communications Calling Rates:

Local $0.06 Per Minute
Intrastate (InterLATA & IntraLATA) $0.06 Per Minute
Interstate $0.06 Per Minute
International (Mexico & Canada) $0.08 Per Minute
International (All Others) $0.13 Per Minute

Pre Launch Flyer

Calling Options Comparison

Friends and Family Calling Brochure


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